Refund policy


1. Information We Collect



We may collect the following types of information:


a. Personal Information


  • Name
  • Email address (e.g., narula.shivika83@gmail.com)
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party providers)



b. Non-Personal Information


  • IP address
  • Browser type and device information
  • Pages visited, time spent, and interactions on our website
  • Cookies and usage data






2. How We Use Your Information



We use the information we collect to:


  • Process and deliver your orders
  • Communicate with you regarding purchases, updates, or promotions
  • Improve our website, products, and customer experience
  • Prevent fraudulent transactions and enhance security
  • Comply with applicable legal obligations



We do not sell your personal information to third parties.





3. Cookies



We use cookies and similar technologies to:


  • Provide a smooth and personalized browsing experience
  • Store your preferences for future visits
  • Analyze website traffic and performance



You can disable cookies through your browser settings, but some parts of the website may not function properly as a result.





4. Third-Party Services



We may share your information with trusted third-party service providers for:


  • Payment processing
  • Order fulfillment and delivery
  • Website analytics (such as Google Analytics)
  • Marketing and advertising services



These third parties are authorized to use your information only as necessary to provide services to us and are required to safeguard it.





5. Data Security



We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. These include secure servers, encryption, and restricted access controls.


While we strive to protect your data, no method of transmission over the internet is completely secure.





6. Customer Rights



You have the right to:


  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data (subject to legal requirements)
  • Opt out of receiving marketing communications



To exercise these rights, please contact us at narula.shivika83@gmail.com.





7. Retention of Data



We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.





8. Changes to This Privacy Policy



We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.





9. Contact Information



If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:


Luxet

Email: narula.shivika83@gmail.com